AI tokens, in plain language
MapleMail can summarise a long thread, draft a reply and read a receipt for you. Those use AI tokens. Everything else about your email does not. Here is exactly where they go.
What never costs a token
- Reading, sending and receiving email
- Opening a message, including one that already has a summary
- Re-reading a summary you have already generated
- Search, folders, filters, contacts and calendar
- Threads with only one message, which are never sent to the AI
Your email works with an empty balance. Running out switches the AI features off and nothing else.
What uses tokens
Four things, and each one is a button you press. Typical cost for an average email — a long thread costs more, a short one less.
| Action | Typical tokens | What it does |
|---|---|---|
| Summarise a long thread | ~1,150 | One click on an email conversation. Covers the whole thread. |
| Draft a reply | ~1,550 | Generates a suggested response you can edit before sending. |
| Read a receipt or attachment | ~3,200 | Pulls amounts, dates and vendors out of a document. |
| Daily inbox briefing | ~6,450 | One digest of what arrived and what needs an answer. |
Typical figures measured from real usage on 13 September 2026. Your dashboard always shows the exact amount each action used.
Tokens included with your plan
Monthly token allowances for each plan are being finalised and will be listed here. In the meantime the AI features run from token packs, which any plan can buy.
Buying more
Top-up packs never expire. Buy one from Billing in your dashboard; it lands on your balance right away.
| Pack | Tokens | Price | Per 1,000 tokens |
|---|---|---|---|
| Small Token Pack | 150,000 | $29.00 | 19.3¢ |
| Medium Token Pack | 400,000 | $69.00 | 17.3¢ |
| Large Token Pack | 900,000 | $139.00 | 15.4¢ |
Prices in Canadian dollars. Larger packs cost less per token.
Common questions
What is a Maple-AI token?
A unit of AI work. Longer emails use more, short ones use fewer. Your balance is shown in the dashboard and only moves when you ask for something.
Does reading my email cost tokens?
No. Email itself — sending, receiving, storage, search, filters, contacts and calendar — never costs a token. Only the AI features do, and only when you ask for one.
Will MapleMail spend tokens without asking?
No. Every AI action is something you click. Opening a message that already has a summary costs nothing, and a conversation with only one message is never sent to the AI at all.
What happens if I run out?
The AI features stop and say so. Email keeps working exactly as before — nothing is blocked, delayed or lost. You can top up whenever you want.
Do unused tokens expire?
Tokens included with a plan reset each month. Tokens you buy in a pack stay on your balance until you use them.
Try it on the free plan.
Summarise a thread, draft a reply, and see what it actually costs before you pay for anything.
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